The General Data Protection Regulation is a set of laws put in place by the European Commission from May 25, 2018 for all companies that have an activity in Europe. At 16Bands, we are therefore concerned!

WHAT DOES THIS CHANGE CONCRETELY ?

To protect Internet users from data leaks or the misuse of personal data, it is now mandatory for companies to keep visitors informed of all computer processing that is carried out from the data collected.

Like all e-retailers, we collect data on our Internet users and we work with several third-party service providers, who therefore have access to part of our data. This data is essential to offer you the best possible experience on our site and guarantee the smooth running of your order.

We have nothing to hide, we want to be as transparent as possible, so we will tell you everything!

WHERE ARE THE 16BANDS SERVERS ?

The servers of the 16BANDS French website are exclusively at Shopify.
These servers contain our database necessary for the operation of the site. Information concerning customer accounts is stored there.
In order to allow you to find your order history, this data is only deleted if you request it.

DATA STORAGE DURATION

In accordance with the recommendations of the CNIL, the data we collect is stored for 10 years and will be deleted in the event of inactivity. If you wish to exercise your right to delete your data before this 10-year period, we invite you to contact us.
During this 10-year period, we are required to consult this data for statistical purposes in order to improve our services and products, or to be able to contact you in the event of a problem with one of our products. In any case, we will not use this data to contact you for commercial prospecting without your consent.

ARE MY PASSWORDS SAFE ?

Passwords are stored “encrypted” and it is impossible to decrypt them. Your passwords are therefore safe.

AND MY BANK CARD NUMBER ?

For bank card payments, we work with Shopify payment, which guarantees the security of your data. At no time do we have access to your bank card number.

WHAT PERSONAL DATA DO YOU COLLECT ABOUT ME AND WHAT IS IT USED FOR ?

Order:
When you create a customer account on our site, we record in our systems all the information necessary to place an order: your email, your first and last name, your postal address and your telephone number in order to be able to prepare and deliver your package to you.
This order data is transmitted to the various service providers who work to ensure that your package arrives at your home: our logistician who prepares the package and the carrier who brings it to your home. They have absolutely no right to use your data for anything other than to process your order and must delete this data from their computer system after processing.

Newsletter:
If you have given us your consent, we also use your email address to send you our newsletter. Please note that if you no longer wish to receive these emails, you can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of the newsletters.
In order to send you newsletters that may interest you, we also communicate to this service provider the list of products that you have ordered.

Statistics:
In order to constantly improve ourselves, we use software and services operated by third-party service providers that allow us to better understand our activity. As such, we provide these tools with data on our customer base, your browsing history on our site and information on the products ordered.
Most of our tools are hosted in France or Europe, but some have an activity in the United States.
As a result, all of this data handled for statistical purposes outside of Europe is completely anonymized.

Advertising:
Like most online retailers, we record visits to then display targeted advertising when you browse other websites. This process does not manipulate any personal data and neither the advertising agency nor the third-party sites displaying our advertisements have access to your personal details
However, if you no longer wish to see our advertisements, you can delete the cookies from your web browser.
How to delete cookies? https://www.comment-supprimer.com/les-cookies/

Social networks:
If you use Facebook to create your account with 16BANDS, we do not collect anything more than your email, first name, last name and the ID of your